Policy
Shipping & Returns
Shipping
Orders are fulfilled by Gwen Magic. Delivery times vary by destination and carrier. Tracking details are emailed after shipment when available.
Returns
Unused items in original condition may be eligible for return within the return window stated on your order confirmation. Contact support before sending anything back so we can issue a return authorization.
Damaged or wrong item
If your package arrives damaged or incorrect, contact us within 48 hours with photos and your order number. We will arrange a replacement or refund as appropriate.